Selling to us

You can either use the online quote form to get an estimate in advance for your clothes, or you can book an appointment to sell to us where we give you a quote after we have received your clothes. You need to create an account before you can use the quotation form or book an appointment. All clothes must meet our acceptance criteria regardless of the method chosen to sell to us. Full details are found in our Seller's Guide.

We are currently accepting children’s clothing from newborn up to 8 years of age. We plan to expand the range of sizes in the future. Depending on the brand and item type, items must be of a certain condition. Full details can be found in our Seller’s Guide.

Once you have booked an appointment to sell to us, or used the online quote form to get an estimated quote in advance, you will receive an email with instructions on how to send your items to us.

Please note we do not cover postage costs, so we recommend you wait until you have enough clothes to send in one go to make postage costs worth it. You must retain proof of postage until email confirmation from us is sent that we have received your items.

If you are local to Edinburgh you are welcome to drop off your clothes in person at our central workspace.

We recommend using the Royal Mail, but for parcels over 2kg it can be more cost-effective to use a courier. You can compare prices online and we recommend using Parcel2Go.

Please retain proof of postage from your chosen courier until email confirmation from us is sent that we have received your items. 

Items we receive are checked individually against our acceptance criteria, and your description if you have submitted an estimated quote in advance. We do not accept any items that are damaged (e.g. holes, broken or missing fastenings, large stains), counterfeit, hand-made or mended, items with no brand/size/washing instruction labels and items with unpleasant odours.

The full list of what we do and do not accept is found in our Seller’s Guide.

You will receive email confirmation when we have received your items. You must include your name, contact details and quote reference/appointment reference in and preferably on your parcel as well. Please ensure you retain proof of postage until you have received confirmation your items have arrived.

We aim to quality check your items as soon as possible after we receive them, and within 3 working days.

During the quality-checking process we exclude items from our final offer if they do not meet our acceptance criteria. You can choose to have these items donated to charity on your behalf, or have them returned to you (this is at your own cost).

You can choose one of the following methods to receive payment:
- Worn In Wardrobe gift card (you will receive an extra 10% on top of your final offer).
- Paypal.
- Bank transfer.

If you do not want to accept your final offer, we will donate your items to charity or return the items to you (at your own cost) as per your chosen preference. If you change your mind and want the items returned to you after previously stating you'd like them to be donated, we are not responsible for your loss if the items have already been donated to charity.

If you do not respond to the final offer we send you, we will contact you again after a week with a reminder. If we do not receive any decision from you after 2 months, we will take possession of the items and it is at our discretion whether they are donated to charity or sold.

Buying from Us

Items we receive are quality-checked individually against our acceptance criteria. We do not accept any items that are damaged (e.g. holes, broken or missing fastenings, large stains), counterfeit, hand-made or mended, items with no brand/size/washing instruction labels, items with unpleasant odours.

Accepted items are assigned a condition category as per our definitions (which you will find in our Buyer’s Guide). The clothes are steam-ironed before being photographed, added to our inventory and stored.

We believe the most sustainable way to live is to extend the useful life of items that already exist. This applies to plastic bags as well as clothes! So to reduce plastic waste we reuse as much packaging as possible. Your order may arrive in not-so-pretty mailing bags or boxes we have reused, but we always ensure they will get your clothes to you safely. We also remove clothes from their individual garment storage bags before sending your order so we can reuse them too.

We accept Paypal, Visa, Mastercard and our Worn In Wardrobe gift cards.

From time to time we offer our community promotional codes. You can use these codes at the checkout stage. If you're having problems applying the code it's best to double check the terms of the promotional code and that they work with the items in your cart.

You can only use one code per order. If you have multiple codes we suggest you use the best one available.

If you want to amend or cancel your order, you should contact us at hello@worninwardrobe.com with your order number as soon as possible. Depending on where your order is in the fulfilment process, we cannot guarantee we will be able to amend or cancel it.

Please check your spam and junk folder. If you have an account with us, you may find details of your order here. If you do not find your order confirmation, please contact us at hello@worninwardrobe.com.

Please refer to your tracking number on your order confirmation for parcel tracking.

Every item we sell goes through a thorough quality check and we make every effort to describe items correctly and fully, highlighting any signs of wear and use. By using our website you accept that the items you receive are second-hand. We accept however that sometimes mistakes are made and flaws missed.

If you find any item is not as described, please contact us immediately at hello@worninwardrobe.com on receipt of your parcel to inform us of the issue. We will aim to rectify the problem as soon as possible and provide a refund if necessary.

Please get in touch as soon as possible at hello@worninwardrobe.com. We’ll aim to sort the problem out as soon as possible.

Yes, please look at our Returns Policy for more details.

General FAQs

Follow us on social media and tag us in your posts with #worninwardrobe. We’re working on launching community ambassadors and brand agents, email us at hello@worninwardrobe.com to register your interest.

We pledge to donate 10% of profits to charities supporting environmental causes and garment worker rights campaigns. We also have the option at check-out to make donations to the charity Fashion Makes Change. You can find out more on our Charity page.

You can stay in the loop by signing up to our email list (you can do this at the bottom of this page).

You can find us on Facebook @worninwardrobe and Instagram @worninwardrobeUK.

We plan on expanding our offering to older children, womenswear and maternity, teenwear and menswear. We'll be opening the studio once a month for in-person browsing from 2022. We’re also planning on growing our team so that we can continue making second-hand accessible and easy to even more people!

We do not currently accept orders from or ship to addresses outside the UK.