Terms of service

OVERVIEW
This website is operated by Worn In Wardrobe. Throughout the site, the terms “we”, “us” and “our” refer to Worn In Wardrobe. Worn In Wardrobe offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Please note that while every effort has been made to ensure the website works on a variety of devices and browsers, out-of-date browsers may not be supported and may limit functionality of certain elements of the website. 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Worn In Wardrobe, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Worn In Wardrobe and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Scotland.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@worninwardrobe.com

Buyers Guide

This is your guide to shopping with us. It also constitutes the Terms and Conditions of buying from us. 

The following will explain the range and quality of clothes you will find on our site, and how we group and describe the clothes we sell. We hope this will make it easier for you to find what you are looking for and to navigate and filter our shopping pages. 

As well as our Buyer’s Guide, please see our general Terms of Service, our Privacy Policy, our Returns Policy and our Seller’s Guide (Terms of Selling). 

CONTENTS

Why shop with us?

The items we sell

Item condition

Brand categorisation

Our Terms of Sale

Who we are

Your personal information

The items for sale on our site

Pricing

Our contract with you when you make an order

Responsibilities

Payment

Shipping & Delivery

Problems with your delivery

Problems with your order

Your rights

Responsibility for foreseeable loss and damage caused by us 

Other important things to note

WHY SHOP WITH US?

• We provide a slick browsing experience. We think our website is much more enjoyable to use than searching through other options for second-hand items out there.
• Accurate and standardised item descriptions and photos. You can have confidence that all items have been thoroughly quality checked, with any flaws or defects clearly detailed. You can trust that we will provide good quality photographs and complete descriptions. 
• Robust and easy returns policy. Akin to what you would expect from a highstreet retailer, if you’re not happy you can send it back!
• Reducing your environmental impact. By giving pre-owned items a new home, you are not only extending their lifespan and stopping them going to landfill, but also reducing the consumption of new items. By reducing the demand for new items, in the longer term less will be made which will reduce the demand for natural resources and reduce carbon emissions. 
• Supporting garment workers. We will donate 10% of any profits we make to charities supporting the working conditions of garment workers worldwide. Find out more here. 

THE ITEMS WE SELL

We aim to sell a good range of clothing so that you can fully dress your children for any occasion or weather forecast - from summer holidays to Christmas, good puddle days to ‘I am one!’ photoshoots! After all, we believe all clothes deserve a second-chance! From time to time we will update and change our offering however to reflect consumer demand, the stock coming in from sellers, and any other considerations that may arise. 

For ease of use and navigation we try to standardise our descriptions of items, although we realise that not everyone calls something the same thing (the babygrow vs onesie vs bodysuit issue).

Where items would normally come as an outfit, set or multipack, we try to sell them as the same. This may include bundles that contain a mix of brands. While we aim to give you as much choice as possible to mix and match items yourself, we do also bundle certain items together so that it is cost-effective. 

Certain items and brands we only accept in conditions, for example bibs, tights, socks are only accepted in brand new condition. We only accept economy brands in excellent used condition or above. We do not currently sell underwear. If you would like more information please see the full list of items accepted on our Seller’s Guide. 

Item condition

The nature of our offering is that many of the items will have signs of being pre-owned. However, we never intentionally sell items that are damaged. Our definition of damage includes missing buttons, broken fastenings, holes or unravelling seams. Our rule of thumb is that the item must be fit for purpose. The following definitions will help you filter the clothes you want to see by condition:

• Brand new with tags (BNWT) – Never worn, never washed. Tags still attached or in its original packaging. No damage, broken fastenings, loose stitching, marks, holes, tears, wash-wear, fading, stains or bobbling (piling). 
• Brand new without tags (BNWOT) – As new and never worn or washed. Tags removed or no original packaging. No damage, broken fastenings, loose stitching, marks, holes, tears, wash-wear, fading, stains or bobbling (piling). Shoes must be never worn. 
• Excellent used condition (EUC) – Lightly worn and washed. No damage, broken fastenings, loose stitching, marks, holes, tears, wash-wear, fading, stains or bobbling (piling). For shoes this means no wear to the soles, no marks or scuffs.
• Good used condition (GUC) – Worn and washed. No damage, broken fastenings, loose stitching, marks, holes or tears. May have minor wash-wear, fading or bobbling (piling). Shoes may have minor wear to the soles, but no marks or scuffs. 
• Playwear – Worn and washed. No damage, broken fastenings, loose stitching, holes or tears. May have noticeable wash-wear, fading, bobbling (piling) or writing on the label. Minor stains only. Shoes may have wear to the soles, minor marks of scuffs.

All items we sell will have their brand and size labels intact and legible. Any item which has writing on a label (e.g. children’s name) will be marked as playwear regardless of the condition of the rest of the item, and will be priced as such. 

Brand categorisation

We assign each brand we sell to the following categories. We think this makes it easier to find the sort of items you are looking for. When you filter our shopping pages you have the option to filter by brand category, or by a specific brand. 

• Economy - includes supermarket and discount brands.
• Highstreet - includes brands like H&M, GAP, M&S, John Lewis.
• High-end - includes brands like Jojo Maman Bebe, Zara, Boden, Joules.
• Designer - includes brands like Ted Baker, Ralph Lauren, Moschino.

THE TERMS & CONDITIONS OF BUYING FROM US

The following are the terms and conditions on which we sell pre-owned and second-hand clothing (‘Terms’). Please read these Terms carefully before you place any orders. These Terms tell you about us, how to contact us, how we will sell items to you, how you or we may change or end the contract, what to do if there is a problem and other important information. 

Throughout the site, the terms “we”, “us” and “our” refer to Worn In Wardrobe LTD. Worn In Wardrobe LTD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

SECTION 1 - WHO WE ARE

www.worninwardrobe.com is operated by Worn In Wardrobe LTD. We are a private limited company registered in Scotland under company number SC690243. Our main trading address is Worn In Wardrobe LTD, Studio 33, 27 Beaverhall Road, Edinburgh, EH7 4JE. Our VAT registration number is 381519682.

You can contact us via email at hello@worninwardrobe.com or writing to us at the address above. When we use the words “writing” or “written” in these Terms, this includes emails.

SECTION 2 - YOUR PERSONAL INFORMATION

We will need to process some of your personal information to process your order. We respect your privacy and will only use your personal information as set out in our privacy policy. 

SECTION 3 - THE ITEMS FOR SALE ON OUR SITE

1. Item condition – all clothing on our site, unless otherwise stated, is pre-owned. We quality check all items by hand to ensure they meet our condition criteria and minimum acceptable quality. By purchasing items from us, you accept that the items are not new and are ‘as described’. 
2. Item variation – We make every effort to describe and present items accurately on our site, including colour, condition, defects and flaws. We cannot guarantee that your device’s display accurately reflects the colour of an item, therefore there may be some variation from the images you see. We will not be responsible or liable for any differences between an image and the actual item received. 
3. Intellectual property – We are the owner or authorized licensee of all material published on our website, and of all the intellectual property rights therein. By intellectual property rights we mean any patent, copyright, trademark, trade name, service mark, registered design, design right (registered or unregistered), know-how and/or trade secret, any similar rights protected in any jurisdiction, whether now existing or in the future. The website and material on the website and our items are protected by trademark registrations, copyright laws and treaties around the world. All such rights are reserved.

SECTION 4 - PRICING

1. Currency - All prices are in GBP (£, Sterling).
2. VAT - Children’s clothing and shoes are subject to a zero rate of VAT. Children’s clothing and shoes are defined as the maximum size an average child will wear on their 14th birthday. If the rate of VAT changes between your order date and the date we supply your item, we will adjust the rate of VAT that you pay, unless you have already paid for the item in full before the change in the rate of VAT takes effect. For packaging options and postage VAT is 20%.
3. Pricing errors - We make every effort to ensure that our items are correctly priced. It is possible however that, despite our efforts, an item may occasionally be incorrectly priced. If an item’s correct price at your order date is lower than the stated price, we will charge the lower amount. If an item’s correct price at your order date is higher than the stated price, we will contact you before we process your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any items provided to you.

SECTION 5 - OUR CONTRACT WITH YOU WHEN YOU MAKE AN ORDER

1. Age – you may only place an order with us if you are aged 18 or over.
2. Order confirmation – Please read and check your order at each step of the order process. After you have placed your order, you will receive an order confirmation setting out details of your items.
3. Order acceptance – when you receive your order confirmation by email, this confirms our acceptance of your order and is the point at which a contract will be created between us. 
4. Declining an order – If we are unable to accept your order, we will inform you of this by email and we will not charge you for the item(s). This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the item or because we are unable to meet a delivery deadline.
5. Incorrect order information - We will not be responsible for any loss you may suffer if you provide incorrect information during the order process and this leads to the wrong item or items being delivered, or to your items being sent to the wrong address.
6. Geographical limits – we are a UK-based company and only sell within the UK. At this time we do not accept orders from or to be delivered to addresses outside of the UK.

SECTION 6 - RESPONSIBILITIES 

You will be responsible for the items from the moment they are delivered to the address you gave us. You will only own an item once we have received full payment for it. 

We may refuse to deliver an item to you if:

1. You do not make any payment to us when it is due and you still do not make payment within 5 working days of us reminding you that payment is due
2. You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide you with an item
3. You give us incomplete or incorrect information
4. You do not, within a reasonable time, allow us to deliver an item to you. In any of those circumstances, we may end the contract and refund any money you have paid in advance for items we have not delivered to you, but we may deduct reasonable compensation for the net costs we will incur as a result of you breaking the contract.

SECTION 7 - PAYMENT

1. The total amount of your items and shipping cost must be paid upon placing your order. 
2. We accept payment via credit or debit card (visa or mastercard), via Paypal, or via Worn In Wardrobe gift card. Gift cards are valid for 12 months from the purchase date. 
3. Payment declined – If your payment method is declined or payment is not authorized to us, we will not be liable for any delay or non-delivery of items. 

SECTION 8 - SHIPPING & DELIVERY

1. Shipping partners – we use the Royal Mail to ship all our orders to you. We reserve the right to alter our shipping policy and courier service at any time.
2. Delivery address – your items will be delivered by Royal Mail to the address provided when you place the order. 
3. Delivery options and costs – the specific delivery service and time can be selected by you prior to placing your order. Associated postage costs will be displayed to you at this time and at check-out and before you place your order. Details of our delivery options & costs can be found on our Shipping Policy page. 
4. Click & collect service - we aim to be in the office during normal working hours however it is best to email or call us in advance to arrange a time for collection as we cannot guarantee there will always be someone in the workspace during these hours. 

SECTION 9 - PROBLEMS WITH YOUR DELIVERY

1. Damaged or faulty items – we carefully pack all orders to ensure a safe journey to you. Please check the condition of your item(s) when they arrive. If there is a fault with an item as result of the delivery process, please email hello@worninwardrobe.com and provide photographic evidence within 14 days of the delivery date.
2. Delayed delivery – If you have not received your items within a reasonable or expected timeframe, please email hello@worninwardrobe.com and we can investigate for you. We will not be responsible for delivering an item late or not delivering part of an order if the delay is caused by you not giving us the information we need within a reasonable time of us asking for it.
3. Delivery attempts and re-arranging delivery - If after a failed delivery to you, you do not re-arrange delivery or collect your item(s) from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaking the contract.
4. Delays outside of our control – If delivery of your item is delayed by an event outside of our reasonable control, we will contact you as soon as possible and will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us if you would like a refund for any items you have paid for but not received.

SECTION 10 - PROBLEMS WITH YOUR ORDER

1. If you have a question or issue with an item, please email hello@worninwardrobe.com.  
2. If you change your mind about your order, please email hello@worninwardrobe.com as soon as possible with your order number and the details. If you change your mind after the item has been dispatched or after you have received it, you must return the item to us. We will provide you with a pre-paid postage label, however we reserve the right to deduct the cost of return postage from your refund. 

SECTION 11 - YOUR RIGHTS

You have a legal right to reject an item or not to proceed with your order in certain circumstances. For example, if:

1. Your item is faulty or misdescribed.
2. We delivered your item late.
3. You have changed your mind about the item.
4. We have told you about an upcoming change to our Terms of Service, Terms of Sale, Terms of Selling, Privacy Policy or Returns Policy which you do not agree to.
5. We have told you about an error in the price or description of an item you have ordered, and you do not wish to proceed with your order.
6. There is a risk that delivery of an item may be significantly delayed because of events outside of our control.
7. We have suspended deliveries for technical reasons, or notify you we are going to suspend deliveries for technical reasons, in each case for a period of more than 7 days.
8. Because of something we have done wrong or because of something we have told you we are going to do.

If you are ending your contract with us for a reason set out in above, the contract will end immediately, and we will refund you in full for any items which have not been provided and you may also be entitled to compensation. We are under a legal duty to supply items that are in conformity with this contract. Nothing in these Terms will affect your legal rights.

For more information, including details of when your refund will be made, of when delivery charges will be deducted from returns and of which items we cannot accept as returns, please see our returns policy. 

SECTION 12 - RESPONSIBILITY FOR FORESEEABLE LOSS & DAMAGE CAUSED BY US

If we fail to comply with these Terms, we are responsible for any loss or damage you suffer that is a foreseeable result of our breaking this contract or of our failure to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights and for defective products under the Consumer Protection Act 1987 including the right to receive items which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. However, to the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to items you order from us.

We only supply items for domestic and private use. If you use our items for any commercial, business or resale purpose we will have no liability to you for, without limitation, any loss of profit, loss of business, business interruption, or loss of business opportunity.

SECTION 13 - OTHER IMPORTANT THINGS TO NOTE

This contract is between you and us. No other person shall have any rights to enforce any of its Terms. Neither of us will need to get the agreement of any other person to end the contract or make any changes to these Terms.

You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. However, if you are a consumer you may transfer your rights under this contract to a person who has acquired the item. We may require the person to whom your rights are transferred to provide reasonable evidence that they are now the owner of the relevant item.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Seller's Guide

WHAT YOU NEED TO KNOW TO SELL TO US

FULL T&Cs OF SELLING TO US

The following explains how our selling service works in detail. We hope you find our selling service makes clearing out your children's wardrobes a quick and easy task, so you can get on with the things that are important to you. When you send in clothes or drop them off in person at our office, you are entering a binding agreement to adhere to the terms and conditions set out here.

As well as our Seller’s Guide, please see our general Terms of Service, our Privacy Policy, our Buyer’s Guide (Terms of Sale) and our Returns Policy. 

CONTENTS

The seven steps of selling to us

How we define condition

How we define brands

Items we accept

Items we do not accept

How to get a quote for your clothes

The online quotation form

Luxury and designer items

How our pricing works

Your final offer

Discretion to close your selling account/retract quote offers

Why we provide an estimated quote service

Deductions

If we do not accept your item(s)

Payment options

Responsibilities & liability

Please read this seller’s guide in full before submitting a quote or booking a selling appointment. It contains all the information you need to set up an account, fill in the quote form accurately, and send items to us.

 

THE SEVEN STEPS OF SELLING TO WORN IN WARDROBE

Our rule of thumb is that we ask that you only sell items to us you would be happy to purchase online yourself. The clothes you send us should be freshly washed, ironed and folded if previously worn. Brand new items or unworn items should not be crumpled. We do not accept any items that have residual household odours including smoke.

How it works:

1. Read our Seller’s Guide & Terms of Selling in full.
   This is important so that you are aware of how to complete the quotation form, the items, brands and conditions we accept and do not accept, and the deductions that could apply.
2. Create an account.
   This allows you to submit quotes and communicate with us about your quote. 
3. Get an online estimated quote for your clothes. This is an optional step so that you can see what we are likely to be able to pay you for the clothes you send to us. To get an estimate the online form requires minimum of 15 items. 
4. Book an appointment to sell to us.
   If you want to use our selling service please email us at hello@worninwardrobe.com to make an appointment. If you have not completed an online estimated quote please include what sizes you want to send in your email. Availability of appointments is subject to demand.
5. Send us your clothes. 
   Please note we do not pay postage, please see below for more detail and recommendations. If you are local you can drop-off your clothes at our workspace. We will email you instructions on how to package your items for a safe journey. You must retain your proof of postage receipt until you get confirmation from us that we have received your parcel.
6. Receive your final offer once we have quality checked your clothes.
   We aim to quality-check all items and send out your final quote within 3 working days of receipt of your items.
7. Accept the final offer and receive money via your chosen payment method. We aim to make payments to you the same day or next working day. Delays caused by payment providers are out with our control. If you choose not to accept the final quote we will donate or return your items as per your wishes (return is at your own cost). 

 

HOW WE DEFINE CONDITION

We divide item condition into 5 categories:

• Brand new with tags (BNWT) – Never worn, never washed. Tags still attached or in its original packaging. No damage, broken fastenings, loose stitching, marks, holes, tears, wash-wear, fading, stains or bobbling (piling). Shoes must also be never worn.
• Brand new without tags (BNWOT) – As new and never worn or washed. Tags removed or no original packaging. No damage, broken fastenings, loose stitching, marks, holes, tears, wash-wear, fading, stains or bobbling (piling). Shoes must also be never worn. 
• Excellent used condition (EUC) – Lightly worn and washed. No damage, broken fastenings, loose stitching, marks, holes, tears, wash-wear, fading, stains or bobbling (piling). For shoes this means no wear to the soles, no marks or scuffs.
• Good used condition (GUC) – Worn and washed. No damage, broken fastenings, loose stitching, marks, holes or tears. May have minor wash-wear, fading or bobbling (piling). Shoes may have minor wear to the soles, but no marks or scuffs. 
• Playwear – Worn and washed. No damage, broken fastenings, loose stitching, holes or tears. May have noticeable wash-wear, fading, bobbling (piling) or writing on the label. Minor stains only. Shoes may have wear to the soles, minor marks of scuffs. Items with major stains are not accepted.

HOW WE DEFINE BRANDS

We assign each brand into one of 3 categories. An understanding of this is important when it comes to knowing what we accept and do not accept. Below are examples of each category - these lists are not exhaustive and meant to give you a rough idea. 

• Economy - Supermarket and discount brands. See here for more examples. We are unlikely to accept these items unless they are new.
• Highstreet - includes brands like H&M, GAP, M&S, John Lewis.
• High-end - includes brands like Jojo Maman Bebe, Zara, Boden, Joules.

ITEMS WE ACCEPT

The types of items we accept is subject to change as we expand and refine our service and offering. As a rule of thumb, the less high-end the brand the better condition the item needs to be. Please note that depending on the size, type and brand of an item, we only accept certain levels of condition. 

Some common rules you will encounter:

• Economy brands are only accepted at our discretion and with prior arrangement, and must be BNWT condition.
• Highstreet items are only accepted in EUC or better.
• High-end and some highstreet brands are accepted in GUC or better.
• Items in sizes under 12 months must be in EUC or better. 
• Playwear items are only accepted in sizes 2 years plus.
• Underwear and babywear items must be in BNWOT or better.
• Swimwear, nightwear, footwear and accessories must be in EUC or better.

Sizes

Clothing sizes from tiny baby to 12 years area accepted. We recognise that the size of some items will not match exactly with the options on the quotation form e.g. 0-1 month, 6-12 months, preemie/tiny baby. In this case please select the nearest size option. It will not affect your estimated quote.

As well as clothing sizes, we accept children’s shoe sizes from C2-C13.5. 

For bibs, muslins, scratch mittens, blankets and backpacks please select 'one size' on the quote form. 

Brands

We currently accept brands that are commonly bought and sold in the UK, or that UK customers are likely to be familiar with. It is unlikely we will accept less well-known foreign brands, but this will be on a case-by-case basis. If you are unsure whether we will accept an item please contact us at hello@worninwardrobe.com before filling in the quotation form. 

 

Item type

The following are examples of items we currently accept. We hope it also goes without saying that items that normally come as pairs (e.g. socks, shoes, gloves) need to be sold to us in pairs!

• Baby hats, muslins, cloth bibs, scratch mittens, blankets, babygrows/onesies/sleepsuits, rompers, bodysuits/vests.
• Shoes, trainers, crocs/beach shoes/clogs, sandals, wellies, boots, pre-walking shoes, slippers.
• Adaptive clothing.
• Outerwear such as bodywarmers/gilets, coats/jackets/raincoats/anoraks.
• Fancy dress outfits.
• Pyjamas, dressing gowns, baby sleeping bags.
• Leggings, trousers, bottoms, joggers, chinos, jeans and jeggings. 
• Dungarees, dresses, shorts, skirts, jumpsuits and playsuits, outfit sets.
• Gloves, scarfs, sunglasses, caps & baseball caps, sunhats, beanies/woolly hats/winter hats. 
• Jumpers, cardigans, sweaters, tracksuit tops, hoodies.
• Knitwear.
• T-shirts and polo shirts, long-sleeved t-shirts, blouses, shirts.
• Puddlesuits, splashsuits, snowsuits and pramsuits. 
• Socks, sock-ons, tights, pants, briefs, knickers, boxers, vests. 
• Swimwear including happy nappies/swim nappies, swimming wraps, baby wetsuits, swimming hats, swimsuits/trunks, sunsuits and rash vests. 
• Sportswear.
• Backpacks and rucksacks. 

If you choose to fill out the quotation form the options available to you in subsequent fields will change depending on the options you have already chosen, to help guide you through what we do and do not accept. 

 

ITEMS WE DO NOT ACCEPT

Please see below the types of items we do not accept. We hope our reasoning is clear, most of it is common-sense in that buyers will simply not want to buy items that cannot be guaranteed, or that are broken or tainted. At this time we are only accepting clothes in sizes from tiny baby to 12 years. We hope to expand our offering as soon as possible. 

We do not accept:

• Damaged items – rips, holes, tears, broken fastenings (zips, buttons etc), unravelling seams or stitching, warped elastic and peeling designs. Items must be fit for purpose. Sometimes clothes do reach the end of their functional life and we do not have the capacity at present to repair items ourselves. 
• Items tainted with unpleasant household odours/smoke – We reserve the right to reject your entire parcel of clothing if there is any unacceptable odour detected by our team whilst carrying out our quality check. This is not only because these items are unlikely to be acceptable to buyers, but there is a risk of contamination to the rest of our stock.
• Pet hair – all items must be freshly washed and ironed as per our sellers’ instructions. We accept that occasionally during the packaging process the odd stray pet hair may accidentally become attached to items, however it is at our discretion whether we accept your clothes due to risk of allergy and contamination.
• Counterfeit items – We reserve the right to determine if we think an item is a counterfeit and we will exclude these items from any quote. If you repeatedly send us counterfeit items you will no longer be able to sell to us. 
• Handmade items such as knitted hats, knitted jumpers. Whilst we would love to find new homes for these items, we cannot sell them as we cannot guarantee the quality of production. We recommend these items are donated to charity. 
• Hand-mended items or those that have been repaired at home i.e. not by a professional seamstress or tailor. This is because we cannot guarantee the quality of repair to our buyers. We reserve the right to exclude any item if there is a noticeable repair that is deemed unsatisfactory. We will accept some items that have had buttons sewn back on by hand.
• Scottish baby box items – we cannot in good faith sell these items for profit, so we recommend they be donated to charity.
• Non-labelled items – We do not accept any items where labels have been cut out or removed. Every item should have a clearly identifiable and legible brand, size and washing instruction label. We cannot accept items where the labels have faded to the point they are no longer legible. We will accept items where labels have been written on (e.g. with a child’s name), however all the information on the label must still be legible, and these items will be deemed to be playwear. 
• School wear – We do not accept school uniforms or school clothes at this time. 
• Items embellished with a specific year or name.

The clothing you send us must meet all the criteria above to be accepted. All pre-worn clothes must be washed, ironed and folded neatly before being sent to us.

 

HOW TO GET A QUOTE FOR YOUR CLOTHES

There are 2 ways of getting a quote.

1. Online Quote Form - Clothing details are entered via the online quote form as previously. This gives you an estimate in advance of what we could pay for your clothes.
2. Bespoke Processing Service - Clothing details will be entered into quotes on your behalf on receipt of your items. Sellers must book an appointment to request this service by emailing hello@worninwardrobe.com. Please include the sizes you are wishing to sell. 

Please note we do not cover postage, therefore we recommend you wait until you have enough clothes to send in one go to make the cost of postage worth it. 

OUR ONLINE QUOTATION FORM

You can get an estimated quote for your clothes using our online form. This gives you an idea of what we will pay you for your clothes before you send them to us. 

• Using the drop-down boxes, select options to describe the size, brand, item type and condition. Definitions of these are found below. Please note for some sizes, brands and item types, we only accept items of a certain condition. The options available to you for subsequent fields will change accordingly depending on the options you have already selected. 
• Where you have multiples of the same item in the same condition, you can enter this in the ‘number’ field to save you having to re-enter the details for each one. 
• For items that normally come in pairs (e.g. socks, shoes, gloves), please enter the number of pairs.

IF YOUR ITEM DOESN'T FIT THE OPTIONS AVAILABLE

If you have items that don’t fit into the options in the drop-down boxes, please check that it is an item we will accept. If you have any questions about submitting a quote please email us at hello@worninwardrobe.com. If you are confident it is an item we will accept but cannot find the right option, please use the following rules:

• Size – If the size of your item is not listed, please choose the closest option. We do not currently accept clothing in sizes over 5 years/C13.5 shoes.
• Brand – If the brand of your item is not listed, please select ‘brand not listed’. Please ensure it is a UK brand or one that UK customers are likely to be familiar with. 
• Item Type – If the item type is not listed, please choose the closest option from the ones available.
• Condition – Please ensure you accurately describe your item as per our condition guidelines below. Some brands and item types we only accept in certain condition, so if you don't see the condition of your item listed after entering the rest of the item details we do not currently accept it. If in doubt about the condition of an item, please select a lower condition to avoid being over-quoted. 

THE COMMENTS BOX

If you've selected 'brand not listed', please enter the name of the brand in this box. If your item is specifically related to a well-known theme, celebration, team or character, we’d love to know! It also helps us to get you your final offer quickly if you describe the item. Examples include:

• Holidays & celebrations e.g. Christmas, Halloween.
• Birthdays e.g. "I'm one today!"
• Design theme e.g. dinosaur, floral, space, tractor, giraffe.
• Sports teams e.g. Tottenham hotspur, All Blacks
• Book or television character e.g. Frozen, Paw Patrol
• Family members e.g. slogans like “I love my daddy”, “I’m a new big brother”.
• Twin/matching sets. 

MINIMUM & MAXIMUM ITEMS PER ONLINE QUOTE

The minimum number of items you can send us per quote is 15, the maximum per quote is 50 (although can be more if you have a multiple number of items in one row). You are welcome to complete multiple quotes as you require, please ensure you refresh the page between quotes to ensure the form is resets.

LUXURY & DESIGNER ITEMS

If you have high-end luxury or designer children's clothes you are looking to sell, we will need proof of authenticity to resell them on your behalf. The online quote form may under-value them so please get in touch directly at hello@worninwardrobe.com to discuss. Sometimes we are able to pay you more for these sorts of items by selling them on commission/consignment instead of paying you for them upfront. 

HOW OUR PRICING WORKS

Our rule of thumb is that the newer and more high-end an item is, the higher percentage you will receive of the price we think we can sell it for. But don’t write off clothes that are less than perfect!

Simply put, the price we offer you is not the price we sell the items at. We are providing a service that we hope will make your life easier, and we need to cover our overheads and wages with our commission. We aim to provide consistency and fairness in our pricing, while remaining competitive with other second-hand selling platforms. It goes without saying you may make more money selling the clothes yourself. 

 

YOUR FINAL OFFER

The final offer we issue to you is non-negotiable and for all the items we have accepted. We are not able to break the offer down by item, but we will detail why your final offer may not match your estimated quote e.g. 2 items not accepted, 1 item in better condition that stated. We do not give or accept any partial offers for the clothes you have sent in for a quote.

If you do not want to accept your final offer

You are not obliged to accept any final offer issued to you as it is a quote. If you don’t want to accept our offer we will either donate the items to charity or return your items to you at your own cost, as per your wishes. Return postage will be via Royal Mail and we will let you know what the cost will be before returning your items. Due to limits on our storage capacity if you have not accepted your offer within 28 days of us issuing it, and not let us know that you are wanting the clothes returned to you or have not picked-up the clothes in person, we will donate the clothes to charity.

If you are unhappy with our service we are always keen to rectify any issues and will communicate with you via email or telephone. We do ask that you read our Terms of Selling thoroughly before engaging our services. 

We remind you that you may make more from your clothes if you sell them yourself, however in the world of second-hand marketplaces there is no guarantee. Set your price too high and there’s no interest, set your price too low and there’s little reward for your effort. We aim to provide consistent and fair prices for both sellers and buyers, as well as a transparent and straightforward service. 

 

DISCRETION TO CLOSE YOUR SELLING ACCOUNT/RESCIND YOUR OFFER

It wastes both our time and your time when items are sent to us that do not meet our criteria for acceptance. This could either be due to brands, condition of the clothes or the state of the clothes (e.g unwashed, pet hair contamination). We keep track of the items you send us and we reserve the right to close your selling account and not accept any further clothes for quotes if you repeatedly send us parcels of clothing that are not in keeping with our terms and conditions, or where items are repeatedly described incorrectly. 

We also reserve the right to rescind final offers if you do not make a decision to accept or decline the offer, or we do not hear back from you at all within 28 days of us issuing the offer, and have exhausted all means of contact. In this case items will be donated to charity.

It is also at our discretion whether to continue to accept clothes for quotes from individuals or rescind offers made for any reason, and we are not bound to state the reason we choose to do so. 

WHY WE PROVIDE AN ESTIMATED QUOTE SERVICE

We provide an estimated quotation service so that you can make a quick decision about whether you want to use our selling service, and so that there are no surprises when you get your final offer from us. However, the estimated quote will only be as accurate as the information you enter - in line with our definitions and categories above.

DEDUCTIONS

When we receive your clothes, they are quality-checked against our acceptance criteria. The price we are willing to pay for your clothes will be adjusted based on our decision of the condition of the clothes, and whether they meet our acceptance criteria. 

Deductions will be made to your final quote for the following reasons:

• Items that require further washing or ironing, anything more than a light steam and lint-rolling. This is because of the extra time it takes to process these items. 
• Items that have labels written on e.g. children’s names - these items will be categorised as good used condition or playwear regardless of the condition of the rest of the item, and will be priced as such.

If you receive your final offer and are unhappy with the reasons we have excluded an item, we are happy to discuss and resolve any issues via email or telephone. Details of how to contact us will be provided in the final offer email.

IF WE DO NOT ACCEPT YOUR ITEM(S)

If we do not accept clothing or footwear that you have sent in to us, you have 2 options:

1. To have them donated to charity on your behalf.
2. To have them returned to you (at your own cost).

On the rare occasion whole parcels of clothes can be rejected as per the conditions outlined above. You can still decide between the two options. 

If after you receive your final offer from us and do not want to proceed, if you then change your mind about having your clothes donated to charity we will not be responsible for your loss if we have already donated your clothes.

If you are wanting to pick up the items not accepted in person, you will have 28 days to do so. Due to limits on our storage capacity if they have not been picked up by this time we will donate the clothes to charity.

PAYMENT OPTIONS

When you submit an estimated quote, you must tell us how you would like to be paid. Your options are:

• Via Worn In Wardrobe gift card. You can choose this option and you will receive an e-gift card with the offer amount plus 10%, for you to use toward future purchases in our store.  
• Via PayPal. We aim to make payments within 3 working days of you accepting your final quote.
• Via direct bank transfer. You must provide us with your bank details which will be stored securely and deleted following the transfer.

If you do not respond to our offer and provide your payment details within two calendar months of us contacting you with your final offer, we will take ownership of your items. They will either be sold or given to charity, at our sole discretion.

Please see our Privacy Policy for information regarding how we handle your payment information.

RESPONSIBILITIES & LIABILITY

If your items get lost on their way to us, the Royal Mail will usually accept liability as long as you have retained your proof of postage. Make sure you receive this when you hand over your parcel at the post office and keep it safe. 

If you are concerned your parcel has not reached us, for example if you have not received an email confirming our receipt of your parcel within a week of sending it, please email us at hello@worninwardrobe.com to let us know and we will investigate. 

Once your items have arrived with us, we accept full responsibility for them. If your items are lost or damaged once they are in our possession, we will reimburse you for the cost of your lost or damaged items. If this happens, we will contact you in advance to agree a price.